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About TIMEBEST
Q1: Where is your factory located? How far is it from Ningbo?
A: Our factory is located on the border of Shangyu and Yuyao. The nearest high-speed railway station is Shaoxing East, less than 30 minutes by car. Ningbo station is about 1 hour by car.
Q2: What types of customers do you mainly serve?
A: We mainly serve electrical brands, importers, distributors, and other customers looking for OEM/ODM electrical control products .
Q3: Which countries have you exported to?
A: Serving customers across 30+ countries . Through our professional services and solutions, our customers get more business and end users are satisfied.
Q4: When can I receive quotation and detail information after sending an enquiry?
A: A reply will be sent within 24 hours. For urgent requests, please contact us directly via our contact page .
Products & Selection
Q1: How do I choose the right timer for my application?
A: We can recommend suitable products based on our market experience, your application requirements, and target customers. We can also recommend popular products in your market or develop a new product together. Browse our full product range or contact us.
Q2: Can you provide product specifications, user manuals, and other technical documents?
A: Yes. We provide product specifications , user manuals, dimensional drawings, wiring diagrams, and other relevant documents to help customers understand and use products efficiently.
Q3: What is the difference between mechanical and digital timer sockets?
A: Mechanical timers are simple, visual, and chip-free. Digital timers offer higher precision (1 min or 1 sec), up to 20 programs per day, 7-day scheduling, and battery backup. Choose based on your application.
Q4: What IP rating do I need for outdoor use?
A: For outdoor use, choose at least IP44 (protected against splashing water). For harsh environments, IP54 or higher is recommended. Indoor timers are IP20 and should not be used outdoors. Read our outdoor timer guide for more details.
Q5: Do you have products for industrial applications?
A: Yes. We offer heavy-duty mechanical timers, digital timers, and DIN rail timers for industrial equipment scheduling, motor control, and lighting systems. View our Industrial Timer page or contact us.
Orders & Customization
Q1: What is your MOQ?
A: Our standard MOQ is 2,000 pcs, based on most customers requiring customized packaging. For trial orders, we can be flexible, for example, 500 pcs.
Q2: Do you charge for OEM packaging?
A: OEM packaging can be supported for free based on 2,000 pcs. For smaller quantities, we charge for OEM packaging costs.
Q3: Is there any discount?
A: Yes. For larger quantities, we always support customers with better pricing. For a special discount, please contact us .
Q4: If I want to release an order, what payment methods do you accept?
A: We accept T/T, PayPal, Western Union, L/C, and Trade Assurance. For details, visit our contact page .
Q5: What is your shipment method?
A: We ship by express, air, sea, and train. See our shipping and delivery options.
Q6: How do you pack products for sea shipping, and why?
A: We use double inner cartons plus a thick master carton. The master carton is much thicker than the inner carton, which effectively minimizes damage during long-distance shipping, rough handling, or heavy rain. Custom packaging is also available. Read more about our packaging standards.
Q7: What is the lead time for bulk orders?
A: Lead time depends on product type and order quantity. Typically, it is 30–45 days after sample approval. Contact us for a specific schedule.
Q8: Can I get a sample before a bulk order?
A: Yes. We support sample orders for testing and approval. Please contact us with your requirements.
OEM & ODM Solutions
Q1: Can you support customized products?
A: Yes. Depending on order quantity and project requirements, we can customize internal structure, special components, housing, functions, and packaging. We can also develop new products based on your concept, drawings, or samples.
Q2: How long does it take to develop a customized product?
A: Development time depends on product structure, functions, tooling, and sample approval. After reviewing requirements, we provide a specific schedule. Tooling time is usually around 55 days. Learn more about our OEM/ODM customization process.
Q3: Are parameters for different plug styles fixed? Can I customize them?
A: No. Based on MOQ, we support customized parameters. Example: GMT01A-GR regular parameters are 230V~, 50Hz, Max.16A. Exporting to Korea requires 60Hz customization. We have done this for existing Korean customers.
Q4: Can OEM packaging change packaging style?
A: Yes. Taking GMT04A as an example, neutral packaging is double blister + paper card + sticker. Most customers customize content based on the original layout, but we can change the packaging method, e.g., a color box or heat-sealed blister. See our OEM packaging options.
Quality & After-sales
Q1: How do you test products before shipment?
A: We conduct appearance, functional, load, aging, and other relevant tests according to product type. For customized products, packaging and logos are also checked before packing. Production samples are kept for reference. Learn more about our quality control process .
Q2: What is the process for handling defective units? Do we need to ship defective items back?
A: We first analyze product photos and videos. Before shipment, we keep one production sample. We compare and analyze it ourselves and also conduct a professional analysis with our technical team. After analysis, we provide appropriate solutions for discussion. Consensus is generally reached at this stage. If special circumstances exist, we may request the return of defective products for further analysis. Our quality control also prevents defective products from leaving before shipment. Before shipment, we organize inspection reports and keep records. See our after-sales policy.
Q3: What is the defective rate?
A: Our products are produced under strict quality control. The defective rate is less than 0.2%. Read our warranty and after-sales terms.
Q4: During the guarantee period, how do you handle faulty products?
A: For small quantities, we send new products with new orders. For defective batch products, we repair and resend them or discuss solutions, including recall, based on the actual situation. Contact us for details.
Q5: What certifications do your products have?
A: Our products are certified with CE, RoHS, GS, ETL, SAA, and other standards depending on the market. Specific certifications vary by product. Contact us for details.
Q6: How long is the warranty period for your products?
A: We offer a minimum one-year warranty on all products.
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Telephone
86-574-88018391Standard Samples
Free standard samples are available when you cover shipping. Please confirm the model and availability with us.